FAQ's
Do I need an appointment?
Yes. Nationwide Document Services operates primarily by appointment. Walk-ins may be accepted based on availability; however, appointments always receive priority, and not all walk-ins can be accommodated due to time constraints.
How long does an appointment take?
Most appointments take approximately 15 to 20 minutes, provided all required identification and information are available.
What is the electronic / digital fingerprinting process?
At Nationwide Document Services, electronic (digital) fingerprinting is a secure and paperless process. Your application is completed electronically, and your fingerprints are captured using a certified fingerprint scanner.
The fingerprint data is then securely transmitted directly to the RCMP’s Canadian Criminal Real Time Identification Services (CCRTIS) for processing. Once processed, results are mailed to the individual or to a third party, as specified in the application.
What is the processing time?
When fingerprints are electronically submitted to the RCMP and no criminal record match is found, results are typically mailed within 5 to 7 business days.
If there is a match within the RCMP criminal database, processing times may extend to 120 days or longer.
Do you provide Vulnerable Sector Checks?
No. Vulnerable Sector Checks must be initiated through your local police service, as they may complete the check without fingerprints.
If fingerprints are required, the police will issue a fingerprint request letter. You may then visit Nationwide Document Services to have your fingerprints captured and submitted. In such cases, results are sent directly back to the police service for further processing. Please bring the police service’s name and address with you.
How do I verify the status of my application?
If your application has exceeded the standard processing time, you may contact the RCMP directly:
- Email: CCRTIS-SCICTR@rcmp-grc.gc.ca
- Phone: 613-998-6362
Please provide only the following information when requesting a status update:
- Document Control Number (DCN)
- Full legal name
Do you provide traditional ink-based fingerprints?
Yes. Nationwide Document Services offers traditional ink-and-roll fingerprinting when required or upon request. This service is commonly used for individuals submitting fingerprints outside of Canada for foreign police certificates or background checks.
Are you an RCMP-accredited agency?
Yes. Nationwide Document Services is an RCMP-accredited fingerprinting agency. Our accreditation status can be verified through the RCMP’s official website.
What identification do I need to bring?
You must bring two valid pieces of government-issued identification, with at least one containing a photo. Accepted ID may include a passport, driver’s licence, PR card, or provincial photo ID. The name on your ID must match the name on your application. For more details visit Identification Requirements.
Do I need to bring any forms or documents?
In most cases, no forms are required for RCMP digital fingerprinting. If fingerprints are requested by a police service, employer, foreign authority, or government agency, please bring the request letter or reference number with you.